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 Dual Authentication Features
What is Dual Authentication?

PC Branch users have always authenticated themselves to gain access. From now on, PC Branch will reciprocate and will also authenticate itself to you.

You will know with every certainty that you are visiting PC Branch because you will be presented a graphic and phrase each time you logon to our DuTrac Community Credit Union site.

Has my password changed?

No. The answer you provide to the "challenge question" is separate from your regular Internet Suite login password.
 

For any issues accessing your account or the site not remembering your computer, please follow the below instructions first. If this does not work, please call us at 1-800-475-1331.

Internet Explorer 10

1) In Internet Explorer version 10, compatibility view is required for PC Branch to function. You can turn this on by clicking the Broken Page icon next to the Address bar. This will refresh the page and you should be able to login. If that doesn't work, continue to step 2.

2) Click on Tools - Internet Options and then click Delete and check the boxes for Temporary Internet Files, Cookies and History. Click Delete at this point and then Ok at the next screen.

3)Now close your Internet Browser and then open it back up and go to the site again.

Internet Explorer 9

1) In Internet Explorer version 9, click on Tools - Internet Options and then click Delete and check the boxes for Temporary Internet Files, Cookies and History. Click Delete at this point and then Ok at the next screen.

2) Now close your Internet Browser and then open it back up and go to the site again.

Internet Explorer 8

1) In Internet Explorer version 8, click on Tools - Internet Options and then click Delete and check the boxes for Temporary Internet Files, Cookies and History. Click Delete at this point and then Ok at the next screen.

2) Now close your Internet Browser and then open it back up and go to the site again.

Internet Explorer 7

1) In Internet Explorer version 7, click on Tools - Delete Browsing History. From there choose Delete Cookies and hit Yes when prompted. Next choose Delete History and then Yes when prompted. Close this window.

2) Now close your Internet Browser and then open it back up and go to the site again.

Internet Explorer 6 

1) In Internet Explorer version 6, click on Tools - Internet Options. From there choose Delete Files and hit Ok when prompted. Next choose Delete Cookies and then Ok when prompted. Close this window.

2) Now close your Internet Browser and then open it back up and go to the site again.

Mozilla Firefox

1) Click on the Firefox menu in the top left corner and then choose the arrow next to history, finally click on Clear Recent History.

2) In that window leave Everything as the default for range to clear. Leave all the checkboxes that are checked by default and hit Clear Now.

3) Close your browser and open it back up and go to the site again.

 

A User ID and Password is required to log in to our services. Services are provided through a secure connection. 

If you have difficulty logging in please check our FAQ page or click the Forgot your Password? link on the password page.

-DO NOT send personally identifying information (i.e. Acct #, SS #, etc) in your email.

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