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 Dual Authentication Features
What is Dual Authentication?

PC Branch users have always authenticated themselves to gain access. From now on, PC Branch will reciprocate and will also authenticate itself to you.

You will know with every certainty that you are visiting PC Branch because you will be presented a graphic and phrase each time you logon to our DuTrac Community Credit Union site.

Has my password changed?

No. The answer you provide to the "challenge question" is separate from your regular Internet Suite login password.
 

For any issues accessing your account, please follow the below instructions. If you still experience problems, please call us at 1-800-475-1331.

Certified browsers for PC Branch

  • Internet Explorer 11 & Edge
  • Mozilla Firefox (latest version)
  • Google Chrome (latest version)
  • Safari (latest version)

Internet Explorer 11

To clear cookies and temporary internet files use the following procedure:

1) Open Internet Explorer and click on the gear icon in the top right of the screen.

2) Within this menu, choose "Internet Options". In this pop-up window click on the "Delete..." button.

3) Uncheck the top box if it is checked and check the next three boxes. They are the only boxes you want checked. Click "Delete" at this point.

4) Once you receive an alert at the bottom of you window indicating Internet Explorer has finished deleting the history, please click "Ok" at the pop-up window and then close out of all of your browsers. At this point, try logging in again.

Internet Explorer Edge

To clear cookies and temporary internet files use the following procedure:

1) Open Internet Explorer Edge and click on the 3 dots icon in the top right of the screen.

2) Within this menu, choose "Settings". Within this menu click on "Choose what to clear" underneath the Clear Browser Data section.

3) Leave the top 3 options checked and hit Clear.

4) Close your browser and open it back up and try to login to the site again. 

Mozilla Firefox

To clear cookies and temporary internet files use the following procedure:

1) Click on the Firefox menu button in the top right corner which looks like three horizontal lines stacked on top of eachother.

2) Choose "History" and then "Clear Recent History...".

3) In the pop-up window, drop the menu down and choose "Everything". Hit "Clear Now".

4) Close your browser and open it back up and try to login to the site again.

Google Chrome

To clear cookies and temporary internet files use the following procedure:

1) Click on the Chrome menu button in the top right corner which looks like three horizontal lines stacked on top of eachother.

2) Choose "History" and then "History" again.

3) In the new window, choose "Clear browsing data...". Ensure the drop-down menu says "the beginning of time" and hit "Clear browsing data".

4) Close your browser windows and open it back up and try to login to the site again.

Safari

To clear cookies and temporary internet files use the following procedure:

1) Click "Safari" from the menu at the top and choose "Clear History and Website Data..."

2) Select "all history" from the drop down menu and click on "Clear History".

3) You do not need to close the browser windows. Try to login to the site again.

 

A User ID and Password is required to log in to our services. Services are provided through a secure connection. 

If you have difficulty logging in please check our FAQ page or click the Forgot your Password? link on the password page.

-DO NOT send personally identifying information (i.e. Acct #, SS #, etc) in your email.

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